Privacy Policy
1. Introduction
This Privacy Policy applies to SOONNOC, INC. (“Company,” “we,” “us,” or “our”) and governs www.vivelab.shop (the “Site”). It explains what personal information we collect, how we use and share it, and the choices and rights available to you.
2. Personal Information We Collect
We collect the following categories of personal information:
• Identifiers: name, email address, phone number, shipping and billing address.
• Payment Information: billing details processed by our payment processor. We do not store full payment card numbers.
• Order Information: purchase history, order details, and customer service communications.
• Device and Usage Information: IP address, browser type, device identifiers, pages viewed, links clicked, and general location (such as country or city) inferred from your IP address for analytics purposes.
• Marketing Preferances: your email and SMS opt-in status and communication preferances.
3. How We Use Information
We use personal information to:
• Process orders, payments, shipping, and returns.
• Provide customer support and respond to inquiries.
• Send transactional messages, such as order confirmations, shipping updates, and delivery notifications.
• Send marketing communications by email and SMS — including promotions, product updates, and cart-reminder messages — to users who have opted in.
• Personalize your shopping experience and improve the Site.
• Detect and prevent fraud, secure our systems, and comply with legal obligations.
4. Cookies and Tracking Technologies
We and our service providers use cookies, pixels, and similar technologies to operate the Site, remember your preferences, and measure marketing performance. This includes tracking items added to your cart so we can send cart-reminder messages by email or SMS if your cart is abandoned. You can control cookies through your browser settings. See our Cookie Policy for details.
5. Email and SMS Marketing
We use a marketing automation platform to send email and SMS marketing communications. When you opt in to marketing texts, our marketing platform provider processes your phone number and related engagement data solely to deliver and manage those communications on our behalf.
• Consent: Submitting your phone number through our sign-up forms or at checkout constitutes consent to receive recurring, automated marketing text messages from us. Consent is not a condition of purchase.
• Message Frequency: Message frequency varies. Message and data rates may apply.
• Opt-Out: Reply STOP to unsubscribe from texts at any time, or reply HELP for assistance. Unsubscribe from marketing emails using the link in any email.
We do not sell, rent, or share your SMS opt-in consent or phone number with third parties for their own marketing purposes.
For the complete terms governing our SMS program, see our Mobile Terms of Service.
6. How We Share Your Information
We share personal information only as follows:
• Service Providers: vendors who help operate our business, including our e-commerce platform provider, payment processors, shipping and fulfillment providers, marketing automation platforms, advertising networks, and data analytics providers. These providers may use your information only to perform services for us.
• Legal Requirements: to comply with applicable law, legal process, or governmental request.
• Business Transfers: in connection with a merger, acquisition, financing, or sale of business assets.
• With Your Consent: for any other purpose disclosed to you at the time of collection.
We do not sell personal information for money. Certain data sharing for advertising purposes may be considered a “sale” or “share” under California law; see Section 7.2 for your opt-out rights.
7. Your Privacy Rights
7.1 All Users
You may request access to, correction of, or deletion of your personal information, and may opt out of marketing communications at any time, by contacting us using the details in Section 12.
7.2 California Residents (CCPA/CPRA)
If you are a California resident, you have the right to:
• Know what personal information we have collected, used, disclosed, and sold or shared about you in the past 12 months.
• Delete personal information we have collected from you, subject to certain exceptions.
• Correct inaccurate personal information.
• Opt out of the “sale” or “sharing” of your personal information, including for cross-context behavioral advertising.
• Limit the use of sensitive personal information.
• Not be discriminated against for exercising any of these rights.
We honor opt-out preference signals, such as the Global Privacy Control (GPC), where required by law. To exercise these rights, contact us at the details in Section 12; we may need to verify your identity before responding.
7.3 Other U.S. State Residents
Residents of other states with comprehensive privacy laws (such as Colorado, Connecticut, Virginia, and Utah) may have similar rights to access, correct, delete, and opt out of certain processing of their personal information. Contact us to exercise these rights.
8. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
9. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
10. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last Updated” date and, where required by law, communicated to you by email.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
SOONNOC, INC. (d/b/a ViveLab US)
Suite 245, 10 Corporate Park, Irvine, CA 92606
Email: info@vivelab.shop
Phone: +1 213-392-5145
