Mobile Terms of Service
The ViveLab US mobile message service (the “Service”) is operated by ViveLab (“ViveLab US,” “we,” or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service after the effective date of any such changes constitutes your acceptance of those changes.
By consenting to ViveLab US's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of ViveLab US, through your wireless provider, to the mobile number you provided — even if that number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You do not have to sign up for this program to make a purchase, and your consent is not a condition of any purchase with ViveLab US. Participation in this program is entirely voluntary.
Eligibility: You must be at least 18 years old, or the age of majority in your jurisdiction, to participate in the Service. By enrolling, you represent that you meet this requirement.
We do not charge for the Service, but you are responsible for any charges and fees your wireless provider imposes for text messaging. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt out of the Service at any time. Text the single keyword command STOP to +1 (888) 417-2139, or click the unsubscribe link (where available) in any text message, to cancel. You will receive a one-time opt-out confirmation message, after which no further messages will be sent to your mobile device unless you initiate contact again. If you have subscribed to other ViveLab US mobile message programs, you will need to opt out of each one separately by following the instructions in its respective mobile terms, except where applicable law requires otherwise.
For Service support or assistance, text HELP to +1 (888) 417-2139 or email support@soonnoc.com.
We may change the short code or telephone number used to operate the Service at any time and will notify you of such changes. You acknowledge that any message you send to a short code or number we have changed — including a STOP or HELP request — may not be received, and we are not responsible for honoring requests made in such messages.
The wireless carriers supporting the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you obtain a new mobile number, you will need to sign up for the program again with that number.
To the extent permitted by applicable law, we are not liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in that information, or any action you do or do not take in reliance on the information or the Service.
Governing Law: These Mobile Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles, except where governed by applicable federal law.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.
Contact Us
SOONNOC, INC. (d/b/a ViveLab US)Suite 245, 10 Corporate Park, Irvine, CA 92606
Email: peace@soonnoc.com
Phone: +1 213-392-5145
Contact Information
- Customer Service Email: support@soonnoc.com
- Customer Service Phone: +1 213-392-5145 (Scott Lee, withon9.inc@gmail.com)
- Operating Hours: Monday-Friday, 9:00 AM - 5:00 PM (EST)
