Q. How frequently should I use it?

A. It is recommended to use consistently for more than 4 weeks. Applying once in the morning and evening after cleansing is sufficient. For intensive nourishment, you may apply as needed throughout the day.

Q. When should I use it?

A. After washing your face in the morning and evening, apply it as the final step of your skincare routine. If you wish to use it with makeup, make sure the serum is fully absorbed and dry to avoid smudging.

Q. Can I use it if I have eyelash extensions?

A. Yes! The oil-free, water-based formula helps nourish and maintain lashes after eyelash extensions or a lash lift.

Q. Will it irritate my eyes?

A. With a pH of 7.0, similar to healthy tears, it minimizes eye irritation, ensuring gentle, irritation-free use.

Q. How frequently should I use it?

A. With its fast-absorbing and refreshing formula, it can be used anytime, anywhere. For optimal results, apply to the desired areas 2-3 times or more daily. Consistent use for more than 4 weeks is recommended.

Q. When should I use it?

A. Use it as the final step in your basic care routine, after shampooing. It can be applied before or after drying.

Q. Can I use it on other areas?

A. It is recommended for areas where you're concerned about hair loss.

Q. How much should be used for each application?

A. It’s a highly concentrated ampoule, so only a small amount is needed to cover a large area. Simply pump once for each area and gently tap to help it absorb.

Q. Do I need to rinse it off after use?

A. No need to rinse it off! Just gently tap with your fingertips to help it absorb.

Q. What’s the difference between this and Hair & Scalp Enhancing Foam?

A. The Hair Scalp & Brow Ampoule comes with a roll-on applicator, allowing you to massage your scalp and focus on specific spots. The Hair & Scalp Enhancing Foam, on the other hand, has a lightweight foam formula that covers larger areas, providing total care for your entire scalp.

Q. Is it safe for pregnant or breastfeeding women to use?

A. It is safe to use as a general cosmetic product, but during sensitive times like pregnancy and breastfeeding, we recommend consulting with a healthcare professional before use.

Q. Can it be used with the Hair & Scalp Enhancing Foam?

A. Yes! Using it with the Hair & Scalp Enhancing Foam can enhance the effects. Clinical trials have shown that using the scalp ampoule during the day and the enhancing foam at night improves the elasticity of the crown (parting) area and the density of the scalp (hairline) area.

Q. Do I need to rinse it off after use?

A. No need to rinse it off! Just gently tap with your fingertips to help it absorb fully.

Q. Is it only for use on the crown of the head?

A. It can be used not only on the crown and parting but also on any areas of the scalp that you're concerned about.

Q. Do I need to use it only at night?

A. It can be used both day and night. However, since it’s a highly concentrated formula that may cause hair to clump, we recommend using it after your evening shampoo for optimal results.

Q. How much should be used for each application?

A. It’s a fine foam-type scalp nutrient that covers a large area with just a small amount. Pump once for the areas you're concerned about, and gently tap with your fingers to help it absorb fully.

Q. Is it safe for pregnant or breastfeeding women to use?

A. It is safe to use as a general cosmetic product, but during sensitive times like pregnancy and breastfeeding, we recommend consulting with a healthcare professional before use.

Q. Can it be used with a Scalp and Brow Ampoule?

A. Yes! Using it with the Scalp and Brow Ampoule can provide a boosting effect. Clinical trials have shown that using the scalp ampoule during the day and the enhancing foam at night improves the elasticity of the crown (parting) area and the density of the scalp (hairline) area.

Q. How many times should I roll the Scalp Boosting Needle Roller per use?

A. It’s recommended to roll gently over each area 5–10 times, depending on your scalp’s condition and sensitivity. If you experience discomfort, try using it less frequently.

Q. Can I use it on its own?

A. Yes. After shampooing, while your scalp is still damp, gently roll the device over the desired areas to promote blood circulation and scalp massage. This helps deliver nutrients more effectively and strengthens the roots.

Q. Can I use it with other products?

A. Yes. It works best with Hair & Scalp Enhancing Foam for optimal absorption, but you can also use it with other scalp care products such as shampoos, tonics, and essences from ViveLab.

Q. Is it only for the scalp?

A. Yes, this roller is specifically designed for scalp care. We do not recommend using it for other purposes.

Q. How should I clean and store it?

A. Since it’s made of natural wood, avoid washing it with water. Instead, wipe it with a damp cloth or a wet wipe and store it in a dry place.

Q. Why does the surface color vary?

A. Color variations are a natural feature of 100% natural wood, making each gua sha unique.

Q. Can I use it daily?

A. Yes, it’s safe for daily use. Just make sure to apply gentle pressure to avoid overstimulating your scalp.

Q. What are the benefits of using it?

A. It promotes blood and lymphatic circulation, removes buildup and dead skin cells, and supports overall scalp health. It also helps relax scalp muscles, reducing stress and fatigue.

Q. Can I use it if I have a sensitive scalp?

A. If your scalp is sensitive or inflamed, it’s best to avoid using the gua sha. For those with normal scalp conditions, it’s generally safe, but if you have concerns, consult a dermatologist before use.

Q. Is it suitable for all hair types?

A. Yes, it’s designed for all hair types, including straight, curly, and damaged hair. It provides a gentle brushing experience for various textures.

Q. How should I maintain it?

A. To keep it in good condition, remove any trapped hair from the bristles regularly. Then, rinse it gently with water and let it air dry naturally for optimal hygiene.

Q. Can I use it on wet hair?

A. Yes, it is made from water-resistant TPEE material, making it safe to use on wet hair. It helps prevent tangles and allows for smooth brushing, even after a shower.

Q. Is it safe for damaged hair?

A. Yes, it’s gentle on damaged hair. It helps detangle knots smoothly while minimizing breakage.

Q. Will it irritate the scalp?

A. No, it features flexible bristles designed to reduce scalp irritation. Its ergonomic design ensures a comfortable grip while providing a gentle scalp massage.

Return Policy:

Returns are accepted within 30 days of receipt.

Items must be unused, with tags attached, in original packaging, and accompanied by proof of purchase.

To initiate a return, email peace@soonnoc.com.

Return address: 13001 Los Nietos Rd, Santa Fe Springs CA 90670.

Return Process:

Approval is required; a return label and instructions will be provided.

Unauthorized returns will not be accepted.

Damaged or Defective Items:

If your item is damaged, defective, or incorrect, please contact us immediately.

Exemptions:

Non-returnable items include perishable goods, custom-made items, personal hygiene products, hazardous materials, etc.

Sale items and gift cards are non-refundable.

Exchanges:

The best option is to return the item and place a new order.

EU 14-Day Refund Rule:

Items shipped to the EU can be returned within 14 days under similar conditions.

Refunds:

Refunds will be issued to the original payment method within 10 business days of approval.

For delays over 15 business days, contact peace@soonnoc.com.