Q. How frequently should I use this product?

A. It is recommended to use consistently for more than 4 weeks. Using it once in the morning and evening after cleansing is sufficient, but for intensive nourishment, you may apply it as needed throughout the day.

Q. When do I use this product?

A. After washing your face every morning and evening, use it in the final stage of basic care!
If you wish to use it with makeup, ensure the serum is fully absorbed and dry to prevent smudging.

Q. Can I use ViveLab’s Hair Brow Lash Serum if I have eyelash extensions?

A. YES! The oil-free water-based formula helps nourish and maintain lashes after eyelash extensions or Lash lift.

Q. Won’t it irritate the eyes?

A. With a pH of 7.0, similar to healthy tears, it minimizes eye irritation, ensuring gentle and irritation-free use.

Q. How frequently should I use this product?

A. With its fast-absorbing and refreshing formula, it can be used anytime, anywhere. For optimal results, apply to the desired areas 2-3 times or more daily. It is recommended to use it consistently for more than 4 weeks.

Q. When do I use this product?

A. Use it in the final stage of your basic care routine, after shampooing. Hair Scalp and Brow Ampoule can be used before or after drying.

Q. Can I use it for other parts?

A. It is recommended to use it on areas where you are concerned about hair loss.

Q. How much should be used for each application?

A. It’s a highly concentrated ampoule formula, so a small amount is enough to cover a large area. Simply pump once for each area and gently tap to help it absorb.

Q. Do I need to rinse it off after use?

A. No need to rinse it off! Just gently tap with your fingertips to help it absorb.

Q. What’s the difference between this and ViveLab Enhancing Foam?

A. The scalp ampoule has a roll-on applicator, so you can massage your scalp and focus on specific spots. The enhancing foam, on the other hand, is a light foam type formula that covers larger areas, giving your entire scalp total care.

Q. Is it safe for pregnant or breastfeeding women to use?

A. It is safe to use as a general cosmetic product, but during sensitive times like pregnancy and breastfeeding, we recommend consulting with a professions before use.

Q. Can it be used with Enhancing Foam?

A. Yes! Using it with the Scalp Enhancing Foam can provide a boosting effect. Clinical trials have shown that using the scalp ampoule during the day and the enhancing foam at night improves the elasticity of the crown (parting) area and the density of the scalp (hairline) area.

Q. Do I need to rinse it off after use?

A. No need to rinse it off! Just gently tap with your fingertips to help it absorb.

Q. Is it only for use on the crown of the head?

A. It can be used not only on the crown and parting but also on any areas of the scalp that you’re concerned about.

Q. Do I need to use it only at night?

A. It can be used both day and night, but since it’s a highly concentrated formula that may cause hair to clump, it’s recommended to use it after your evening shampoo for best results.

Q. How much should be used for each application?

A. It’s a fine foam-type scalp nutrient that can cover a large area with just a small amount. Pump once for the areas you’re concerned about, and gently tap with your fingers to help it absorb fully.

Q. Is it safe for pregnant or breastfeeding women to use?

A. It is safe to use as a general cosmetic product, but during sensitive times like pregnancy and breastfeeding, we recommend consulting with a professions before use.

Q. Can it be used with a Scalp and Brow Ampoule?

A. Yes! Using it with the Scalp and Brow Ampoule can provide a boosting effect. Clinical trials have shown that using the scalp ampoule during the day and the enhancing foam at night improves the elasticity of the crown (parting) area and the density of the scalp (hairline) area.

Return Policy:

Returns accepted within 30 days of receipt.

Items must be unused, with tags, in original packaging, and accompanied by proof of purchase.

To start a return, email peace@soonnoc.com.

Return address: 13001 Los Nietos Rd, Santa Fe Springs CA 90670.

Return Process:

Approval required; return label and instructions will be provided.

Unauthorized returns will not be accepted.

Damaged or Defective Items:

Contact us immediately for damaged, defective, or incorrect items.

Exemptions:

Non-returnable items: perishable goods, custom-made items, personal hygiene products, hazardous materials, etc.

Sale items and gift cards are non-refundable.

Exchanges:

Best option is to return the item and place a new order.

EU 14-Day Refund Rule:

Items shipped to the EU can be returned within 14 days under similar conditions.

Refunds:

Refunds issued to the original payment method within 10 business days of approval.

For delays over 15 business days, contact peace@soonnoc.com.